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About RAY Enterprises

RAY Enterprises began operations 7 years back in 2019 setting up GE Countrywide’s very first call Centre BPO now has an expansive portfolio that includes telecom, banking, healthcare, customer service, and Pharma, real estate, across various geographies. Today RAY Enterprises provides Inbound, Outbound, Back Office, Customer Support Services, Transaction Processing, Payroll Management, Collections & Receivables Management, Digital Marketing Services, Remote Infrastructure Management and other BPM services. A highly skilled team of 1000+ customer service professionals conversant in several languages and dialects, deliver exceptional customer experience. RAY Enterprises has an installed capacity to handle over half a million calls a day. Recognized for delivering nothing but the best RAY Enterprises was awarded the leading SME in the BPO space by DUN and Bradstreet and has strong client endorsements and is a certified ISO 9001:2000 and 2008 company


1. Collecting Personal Information?


  • • RAY Enterprises collects personal information from a number of sources, including our valued clients; the customers of our valued clients (end users); and prospective customers. RAY only collects personal information where we believe it relates to one or more of


RAY Enterprises functions and activities, including to:


  • • RAY Enterprises collects information in order to serve their clients customers by providing high level of confidentiality, services include query resolution, complaint management, reminder services, appointments etc.,
  • • RAY Enterprises also verifies the customer details in order to ensure the data is secured.
  • • RAY Enterprises collects info pertaining to customers Full name, contact info, address
  • • PAN, Aadhaar (if legally required)
  • • Loan/account/reference numbers
  • • Outstanding dues and payment history
  • • Any documents shared during debt recovery
  • • Technical data (e.g., IP address, browser type)


2. Process to Collect Personal Information


We collect personal information which are provided by our clients and will not be collecting this information without client consent, personal information of customers are provided by our clients to provide customer service and other services as prescribed by clients as part of our deliverables.


3. Usage of Personal Information


  • • Contacting individuals for debt repayment
  • • Verifying identity
  • • Processing payments
  • • Maintaining records
  • • Legal or regulatory compliance
  • • Fraud detection


4. Disclosing Personal Information to any external parties


Any kind of Information obtained by RAY Enterprises in respect of end users will not be disclosed.


5. Protection of Personal Information Measures


  • • RAY Enterprises is committed to ensuring high level security on customer personal information, restriction of unauthorised users and blocking sources – systems, laptops, usage of mobiles, pen drive access. 24/7 CCTV surveillance.
  • • Firewall Restrictions and Licensed apps are used at all levels.


6. Changes to our Privacy Policy and Contacting Us


We reserve the right to modify this Privacy Policy at any time by posting changes on this Privacy page. If you have any further questions regarding this Privacy Policy, you may contact us using the information below.


Privacy and Policy or Terms and Conditions page - that communicates


When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.


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